May 29, 2020

Earlier this year, John Lukas transitioned into the role of Vice President of Information Systems and Technology at RaceTrac, which operates over 800 convenience store locations in Florida, Georgia, Louisiana, Tennessee and Texas and has been recognized on the Forbes l...

While customer experience (CX) has been a hot topic of discussion in organizations for several years, the focus on CX as a core business strategy has accelerated recently. Customers are increasingly interfacing with companies through both traditional and non-traditiona...

May 15, 2020

Nearly all organizations are facing some level of disruption to their operations as a result of the COVID-19 pandemic, and the CIO has become a key player in their crisis-response plans. From managing the sudden spike in demand for remote-working capacity, to adapting...

The disciplines of data science and information technology have evolved over the last several years, creating changes in executive roles, adding new roles, and seeing responsibilities calibrated constantly. In our roles, as the Chief Information Officer (Nolfo) and the...

Technology is front and center in the fight against Covid-19. Whether dealing with the initial supply chain ramifications, preparing for recovery, or fighting the effects of the virus itself, technology is playing a critical role.

Organizations looking to utilize t...

As more priority is given to customer experience, we must remember that rules and policies exist for a reason. These fences we put in place are there to protect the customer as well as our staff. A modern CIO must protect their team by demonstrating the importance of p...

As an IT leader, you know that technology is the lifeblood of a successful organization.  However, you also understand that a certain level of technical proficiency must be achieved outside of your immediate team for that same technology to be effective.  Most...

A seismic shift in how customers interact with companies – and how companies communicate with their customers – is having reverberating effects on the CIO and their role as leaders and influencers across their organizations. According to Gartner, 40% of CIOs report tha...

With recession looming, dramatically accelerated by the Coronavirus Disease 2019 (COVID-19), companies across the board are looking at contingency plans to prepare and take measures to contain financial impact, stay afloat and evaluate different scenarios to combat rec...

The Coronavirus Covid-19 has taken its toll not only from a disease perspective impacting more than one hundred thousand people, but many companies are taken by surprise of the ripple effect that it has taken on their supply chain, human resources and capability to mee...

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