Walk us through your CIO path. How did you decide to pursue a career in technology, and how did you progress to your current organization?
Growing up I was always curious about how things worked and how they could be made better. This curiosity led me to become an industrial and systems engineer and working on manufacturing, installing, and commissioning blast furnaces, boilers, and heat exchangers. This was my introduction to process planning, design, and implementation, all while focused on cost optimization, material optimization, enhancing the efficiency of the process. The ultimate goal is always to maximize the throughput of the process.
IT is about automating these processes and so became the next logical step in my career. From there, I never looked back. I had the unique experience of “IT 360”, starting with programming and steadily gaining experience in project management, program management, business management, and strategy. This led me to management consulting and becoming the Senior Vice President of Global Technology
As the Senior Vice President of Global Technology at Broadridge financial services, I was brought on board as a change agent to help the team come together as One Broadridge Technology organization with a common vision of becoming a Global FinTech and a SaaS provider and helped the enterprise reach consensus on a Future State technology strategy. I currently lead the digital transformation, technology modernization, enterprise architecture, data, and emerging technologies, and developed global standards & guardrails.
Tell us about your company. Speak to the industry, size of the company, and the services provided to your customers.
Broadridge, BR (NYSE), began as the brokerage services division of ADP in 1962. Since becoming independent in 2007, we have grown into a global Fintech company with over $4.5 billion in revenues and are recognized as an invaluable partner for the world’s leading companies and financial institutions.
We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. We handle millions of trades a day involving trillions of dollars. More than 5,000 brands entrust us to deliver essential communications to their clients, creating richer customer experiences. We create communications that reach 75% of North American households and manage shareholder voting in 120 countries. The financial industry runs through us.
What are your top 3 – 5 (ongoing) main priorities as a CIO in your organization?
- Infrastructure Modernization
- Secure Our Endpoints In The New Normal
- Cloud Migration
- Enhance Self-Service Capabilities
- Adopting Emerging Technologies To Gain Operational Efficiencies
How do you decompress from your role as a technology executive? What do you do for fun?
I listen to light music to decompress from my role. I also love cycling and try to cycle three to four times a week. For fun, I play golf and cricket.
Can you list your top 1 – 3 books that you would recommend for a technology leader to have on their bookshelf/Kindle?
- The Technology Trap – Capital, Labor and Power in the Age of Automation by Carl Benedikt Frey
- The Big Switch – Rewiring the World from Edison to Google by Nicholas Carr
- What (Really Works) Works, The 4+2 Formula for Sustained Business Success by William Joyce, Nitin Nohria, Bruce Roberson
Can you share a specific quote that is a source of inspiration for you as a leader?
You must be the change you wish to see in the world.”Mahatma Gandhi
Please share a recommendation or testimonial on the benefit that you see as a member of this CIO Professional Network.
The CIO Professional Network is an excellent repository of knowledge and collective experience of over 1400 technology executives that allows me the opportunity to gain insights and obtain solutions to common issues. I highly recommend a membership to any CIO/CTO/CISO seeking to network directly with their peers in a trusted online community.